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CarpaCare

Managed IT, priced per month

Every plan includes the helpdesk. What changes is how fast we answer, how much we do before you ask, and how many project hours are included.

Base

24h response
AED 3,000/month
  • Up to 5 users included
  • Remote and on-site support
  • Endpoint management
  • Basic Microsoft 365 administration
  • Backup monitoring
  • Antivirus and MFA
  • Monthly health report
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Pro

8h response
AED 5,000/month
  • Everything in Base
  • Full Microsoft 365 administration
  • Azure AD management
  • SharePoint and Teams
  • Priority response
  • Quarterly strategy session
  • 4 project hours a quarter
  • Weekly health report
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Premium

4h response
AED 9,000/month
  • Everything in Pro
  • Cloud infrastructure support
  • Firewall and VPN management
  • Disaster recovery planning
  • Advanced security policies
  • Monthly strategy session
  • 8 project hours a month
  • Annual security audit
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Most popular

CarpaCare

2h response
AED 14,000/month
  • Everything in Premium
  • Dedicated account manager
  • 24/7 emergency support
  • Full vendor management
  • IT roadmap and advisory
  • Unlimited project hours
  • Real-time health reporting
  • Quarterly security audits
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Support hours are Monday to Friday, 09:00 to 17:00 GST on Base, Pro and Premium. CarpaCare is 24/7. Yearly billing is available on every plan.

Warranty only

If we installed your equipment but you are not on a plan, it is still covered by its warranty: firmware updates and security patches, configuration changes within the original scope, hardware fault diagnosis and remote troubleshooting. On-site engineer visits are charged at AED 367 plus VAT.