Terms

Last updated 21 August 2026.

Who these apply to

These terms cover the use of this website and the CarpaTech client portal. Services themselves are governed by the signed agreement between us; where the two disagree, the signed agreement wins.

The portal

• Accounts are issued by us. Do not share them.
• You are responsible for what is done under your account.
• Tell us immediately if you think an account has been compromised.
• We may suspend an account we believe is being misused.

Plans and billing

• CarpaCare plans are billed monthly or yearly in advance, in AED.
• Response times are targets measured within your plan's support hours.
• Work outside your plan is quoted first. Nothing chargeable happens without a quote you have accepted.
• On-site engineer visits outside a plan are charged at AED 367 plus VAT.

Warranty

Equipment we install carries its manufacturer warranty. That covers firmware updates and security patches, configuration changes within the original scope, hardware fault diagnosis and remote troubleshooting. It does not include on-site attendance, which is charged separately unless your plan includes it.

What we are not liable for

We are not liable for indirect or consequential loss, or for loss of profit or data beyond what the signed agreement sets out. Nothing here limits liability that cannot be limited by law.

Changes

We may update these terms. Material changes will be told to clients directly rather than only posted here.

Law

These terms are governed by the laws of the United Arab Emirates.